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ReadyTrak

PRIVACY & DATA

Privacy Policy

What ReadyTrak collects, why it is used, and how to ask questions about your organization's records.

Last updated: October 26, 2026

In brief Your organization's work stays your organization's work.

We use account and work information to operate ReadyTrak. Authorized managers can export supported company records or property-specific work records and photo evidence; very large, date-filtered and restorable exports remain in development.

Read about access and security
01Work records

Units, turns, inspections, recurring schedules, tickets, comments, photographs, and materials belong to the organization using ReadyTrak.

02Service information

Account, support, billing, and technical details are used to deliver and protect the service.

03Questions and requests

Contact ReadyTrak about privacy or data access. Your organization's administrator is the first contact for its work records.

Who and what this covers

ReadyTrak (“we,” “us”) provides make-ready and maintenance software for property teams. This policy describes information handled through the ReadyTrak public website and the browser-based ReadyTrak application, including installable web-app features where supported.

An organization using ReadyTrak controls its property and work records (“Tenant Data”), including which authorized employees can use them. Individual users should generally contact their organization's administrator first about those records.

Information we collect

Account information
Names, email addresses, organization details, time zone, account roles, and authentication information. Passwords are stored as hashes rather than readable passwords.
Work and organization records
Properties, registered apartment identifiers, turns, work stages, inspection templates and responses, inspection findings and linked work orders, recurring maintenance schedules, assignments, tickets, comments, notes, inventory movements, related photographs/files, and change or activity records.
Public support requests
Contact information, request topic, message, and any attachment you choose to provide. Public support forms use an email handoff and are not automatically the same as an in-app support ticket.
Technical and usage information
Information such as IP address, browser/user-agent, page visits, requested URLs, application events, and diagnostic records. The site currently loads Matomo analytics through pulse.streamgrid.link.
Cookies and device storage
Sign-in session cookies and browser storage used for preferences, such as the selected appearance and some work-list or onboarding settings. Analytics may also use browser identifiers or cookies depending on configuration.
Billing information
Subscription and account billing details. ReadyTrak uses Stripe for payment and subscription workflows; payment card information is entered with the payment provider rather than stored in the application's ordinary work records.

How information is used

  • Provide and operate accounts, properties, inspections, scheduled maintenance, work assignments, inventory, and customer support.
  • Apply permissions, investigate abuse or errors, troubleshoot issues, and maintain useful activity records.
  • Process subscriptions, invoices, and account administration.
  • Understand how the website and application are used so we can maintain and improve them.
  • Meet applicable legal obligations and respond to legitimate requests.

Where particular privacy laws require a lawful basis for processing, the appropriate basis depends on the information and the circumstances; it may include providing a service, complying with law, legitimate operational interests, or consent when required.

Sharing and service providers

Information may be processed by services needed to operate ReadyTrak, including hosting, email delivery, analytics, and payments. We may also disclose information when required by law or when reasonably necessary to protect the service or its users.

ReadyTrak's stated policy is not to sell personal information. Customer work records are not intended as a source of advertising content.

Your choices and data requests

  • Accounts and access: authorized users can manage available profile settings; organization administrators control team roles and access to properties.
  • Work records: requests involving an organization's Tenant Data should start with its administrator. For help obtaining or correcting information, contact ReadyTrak Support.
  • Exports: authorized organization management can request a password-confirmed company-wide ZIP archive of supported records, photographs, and an integrity manifest from workspace Settings. Exports have size and row limits and are not ReadyTrak restore/import tools. Property-work archives intentionally omit company-wide data. Larger queued ZIPs are downloadable for 24 hours after preparation, then removed through scheduled cleanup; completed downloads have an audit receipt. Contact Support for needs beyond the limits or before relying on an export for account closure.
  • Deletion: you may request account or organization-data deletion. The scope, timing, and any records that must be retained will depend on the request, legal duties, and operational constraints.
  • Browser choices: browser settings can limit cookies or clear local data. This may affect sign-in and saved preferences. Where browser or device notifications are supported, their permissions can be changed in browser or operating-system settings.

Security and retention

ReadyTrak uses role and property-access controls, hashed passwords, tenant-scoped data checks, and activity records for supported operations. See Security & Data for a plain-language explanation of current safeguards.

Information is retained as needed to provide the service, manage accounts, investigate issues, and satisfy applicable obligations. Backup handling, retention periods, and deletion timing depend on the actual deployed infrastructure and procedures; this page does not promise a particular backup schedule, encryption configuration, or erasure deadline.

International use

ReadyTrak is operated for organizations primarily in the United States. Data may be handled by infrastructure or service providers in different locations. If your organization needs details about processing regions or international-transfer safeguards, contact us before placing regulated information in the service.

Children

ReadyTrak is intended for business use, not for children under 16.

Changes and contact

We may update this policy to reflect changes in the service or how information is handled. The date at the top identifies the most recent published revision.

For questions, access requests, or privacy concerns, use ReadyTrak Support or email support@readytrak.com.

Looking for service terms? Read the Terms of Service.