Agreement and accounts
These Terms govern access to and use of ReadyTrak. If you use ReadyTrak on behalf of an organization, you represent that you have authority to bind that organization. “You” means the organization and its authorized users.
- Each tenant has administrators responsible for managing user accounts, roles, and property access.
- You are responsible for safeguarding credentials and for activity under accounts you control.
Tenant Data and privacy
- You own your organization's Tenant Data, including units, turns, inspection templates and responses, scheduled maintenance, tickets, photos, inventory records, notes, and other content entered into the service.
- You grant ReadyTrak a worldwide, limited license to host, process, transmit, and display Tenant Data solely to provide the service to you.
- Personal information is handled as described in our Privacy Policy.
Authorized management can download a company-wide ZIP archive of supported records and photographs, or a property-specific work archive, from workspace Settings, subject to current size, file-count and row-count limits. A configured background worker can prepare larger bounded archives; these remain temporarily in private storage, are downloadable for 24 hours after preparation, and are then removed through scheduled cleanup. Property work archives omit company-global account data. Archives are portable but are not full ReadyTrak database backups or self-service restores. For larger migrations or account closure, contact Support before relying on an export alone.
Acceptable use
- Do not use the service for unlawful, infringing, or deceptive content; malware, spam, or interference with the service.
- Do not attempt to access another organization's records or bypass access controls.
- Respect third-party rights and privacy when entering notes or uploading photos and files.
Plans, fees, and billing
- Published monthly pricing includes the first 25 managed apartment units for $29 and additional declared units at $0.80 per unit per month, as described on Pricing. Properties and staff accounts are not separately billed under this model.
- Paid subscriptions are billed in advance and generally renew unless cancelled through the available billing controls.
- Changes to your declared managed-unit total may affect subscription charges. Adjustment and invoice timing depend on your subscription and payment processor; existing legacy billing arrangements are not silently converted.
- Applicable taxes remain your responsibility. Except where law or specific terms require otherwise, charges are generally non-refundable.
Trials
New workspace trials last 14 days from signup unless a separate written arrangement applies. No payment card is required to start. When a trial expires without an active subscription or approved exception, the workspace becomes read-only: existing records remain viewable, and authorized managers may still declare units, add a property for billing setup, and subscribe to resume edits. We may limit or suspend trials to prevent abuse.
Service changes, availability, and support
We may improve or modify the service. Features identified as beta, preview, or planned may change or be withdrawn; they should not be relied upon as generally available.
We aim to make the service dependable, but it is provided on an “as is” and “as available” basis, subject to applicable law. Support is offered according to the service and plan arrangements in effect for your account.
Cancellation and termination
- You can manage eligible subscriptions through the available billing portal. Cancellation timing and access through an existing paid period depend on the subscription and processor settings.
- We may suspend or terminate access for material breach, abuse, or security risk.
- Before closing an account, authorized management can download a supported-record company archive and should independently verify that copy. Contact ReadyTrak for multi-volume or date-filtered exports and migration assistance; current archives are not an import/restore service. Deletion, anonymization, and backup retention are subject to the request, legal requirements, and actual operational procedures; no specific post-termination export window or deletion deadline is guaranteed here.
Intellectual property
ReadyTrak owns the software service and related intellectual property. You retain ownership of Tenant Data. Except as allowed by applicable law, you may not reverse engineer the service or create unauthorized derivative works from it.
Confidentiality
Non-public information disclosed by either party and marked or reasonably understood as confidential will be protected and used only for the business relationship under these Terms.
Warranties, liability, and indemnity
- Except as required by law, we disclaim warranties including merchantability, fitness for a particular purpose, and non-infringement.
- To the maximum extent permitted by law, total liability arising out of these Terms is limited to the amounts paid by you to ReadyTrak during the 12 months preceding the event giving rise to the claim. ReadyTrak is not liable for indirect or consequential damages.
- You agree to indemnify and hold ReadyTrak harmless against third-party claims arising from your unlawful content or misuse of the service.
Governing law and updates
These Terms are governed by the laws of the State of Georgia, USA, excluding conflict-of-laws rules. Venue lies in state or federal courts in Fulton County, Georgia.
We may update these Terms. Material changes will be communicated in the application or by email as appropriate. Continued use after the effective date of updated Terms constitutes acceptance to the extent allowed by law.
Contact
Questions about these Terms? Visit Support or email support@readytrak.com.